Complaints Procedure

Boothman Property Assciates (BPA) is always committed to delivering a quality service.

However, we do accept that occasionally things can go wrong. If you are dissatisfied with any aspect of the service you receive from BPA, we would like to hear from you.

We need to know the exact nature of your complaint. Please provide as much information as possible about the service provided, the individuals or nature of the problem and why you felt the service did not meet your expectations.

Should you wish to submit a formal complaint we would request you do so in writing to:

Boothman Property Associates Limited
3.05 Regency House
Westminster Place
York
YO26 6RW

It is our intention that complaints will be acknowledged within ten working days. If a full response cannot be given within ten working days (e.g. when a matter is very complex or where we have to consult a third party on the matter) you will be informed of the progress being made with your complaint.

The Managing Director accepts full responsibility for effective complaints handling.

In all cases, we will treat your correspondence in the strictest confidence, with fairness and objectivity.

We offer access to an Ombudsman scheme if a dispute is not resolved within 8 weeks from your activation of our complaints procedure. BPA is a member of the The Property Ombudsman and their contact details are:

The Property Ombudsman
Tel: 01772 333306
Email: admin@tpos.co.uk
Website: www.tpos.co.uk